Matthew Griffin | Futurist Keynote 
#Banking #Payments #Transformation
In this interview in Marrakech, Morocco in September ’24 with ApideTV, part of OneAfrica Forums, @311_Institute #CEO and #Futurist in Chief Matthew Griffin discusses the future of banking and payments including the future of the customer experience, bank digital and intelligence transformations using Agentic and Generative AI tools, Bank 5.0 and 6.0, CSR and GRC 2.0, the impact of quantum computing and the future of security, and busts the myth that all banks put their customers first – calling for banks to change their mindset when it comes to new product development, transparency, and customer participation.
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https://youtu.be/uNUUl1V8g0Q?si=OCt33X2sogrdzzy7